The website and possibility of sending an anonymous text (hereinafter referred to as our 'Service’) is provided by Mocha B.V. (hereinafter referred to as Mocha and ‘We’), registered at Eindhoven, Netherlands, and registered in the Dutch Chamber of Commerce with registration number 84830832.
If you have any privacy-related questions, please contact us using the contact form.
1. Why this privacy policy?
Mocha feels strongly about protecting your privacy and personal data. Your personal data is therefore treated and safeguarded with the utmost care. We only use and process your personal data in compliance with the relevant legal requirements, including the General Data Protection Regulation (GDPR).
This privacy policy applies to our website visitors, users of our Service, and persons who received an anonymous text message. This Privacy Policy is intended to inform you about the processing of your personal data and about your rights.
This Privacy Policy may be updated in the future. We reserve the right to make changes to this Privacy Policy at any time. Major changes will always be announced. We recommend checking this document regularly.
2. Who processes your personal data?
We process your personal data to offer you our Service.
We share your personal data with payment processors to make payment possible. We only share your payment data with the payment processor you choose to use (such as iDEAL, Bancontact, Sofort, eps, Multibanco, Paypal, Apple Pay, Google Pay, Microsoft Pay or a telephone payment service). Furthermore, we share your personal data with government organizations if legally required. We require that processors ensure the safety and confidentiality of the data. Processors must comply with our instructions and only process the necessary information. We never sell your data to our processors or other third parties.
3. On what basis is your personal data processed?
In compliance with privacy regulations, we process your personal data based on one or more of the following legal basis:
- Fulfilment of an agreement with you;
- Compliance with legal or regulatory requirements regarding the management of a contractual relationship, particularly with regard to providing the Service;
- The legitimate interest of us or the user of the Service.
- Your explicit consent.
4. What kind of personal data is processed?
We only process and collect personal data that is necessary for the purposes for which it is processed:
Website visitor or user of our Service:
- Contact information (phone number and e-mail address);
- Payment information (bank account number/credit card number and the related information regarding name, address and/or e-mail address);
Receiver of the text message:
- Phone number of the receiver of the text message;
- Additional personal data added to the text message.
If you send a text message and fill in the information required to do so, you are providing personal information to us. This lets you control the information provided to a certain extent.
5. Goal of the processing
We collect personal data on you as a user of the website in order to offer a safe, optimal, and personal user experience. Data processing is essential for the functioning of the website and corresponding services. Data processing only takes place for the following specific purposes:
- To provide the Service;
- Protection from fraud and violations;
- Processing of payments;
- To contact our company.
This personal data is primarily processed for internal use. We have taken the necessary legal and technical precautions to prevent unauthorized access and use. If the collected data turns out to be incomplete or apparently incorrect, we reserve the right to temporarily suspend or discontinue certain expected actions if information is lacking, incorrect or incomplete.
The personal data that we collect will be retained for eighteen (18) months, with the exception of payment information. Our payment processors and we are required by law to keep them for five (5) years.
6. Cookies
We use functional and analytical cookies. These cookies are necessary for the proper functioning of the website and give us insight into anonymous user data. No personal data is being processed.
7. Your rights
When we process your personal information, you are protected by a number of rights. You have the right to:
- Request access to your personal data;
- Request adjustment or rectification;
- Request deletion of your personal data;
- Request that the data processing is (temporarily) restricted;
- Request to transfer your data (if technically possible).
Please note that we cannot or do not always have to comply with the requests mentioned above. For example, certain personal data can’t be deleted due to legal obligations. It may also be the case that we are of the opinion that certain processing cannot be restricted.
The abovementioned requests can be submitted by using our contact form. We will comply with your request within one month.
If you have a complaint about the manner in which your personal data is processed, we would like to hear from you so that we can find a solution together. If that doesn’t satisfy you, you can submit your complaint about our website to the Data Protection Authority at www.autoriteitpersoonsgegevens.nl.
Last modified on 4th of January 2022.